Privacy Policy

1. Scope

This Privacy Policy describes how Bulldog Flooring LLC ("Bulldog Flooring," "we," "us," or "our") handles personal information when you visit flooringbulldog.com, request an estimate, contact us, become a customer, receive flooring services, or communicate with us by phone, email, website form, or text message.

This Policy is a privacy notice. It does not itself constitute consent to receive text messages. SMS consent is collected separately through an affirmative opt-in process.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: name, mobile phone number, email address, service address, and mailing address.
• Project information: property type, requested flooring services, measurements, photographs, material or finish preferences, estimate details, appointment information, and project communications.
• Communication and consent records: website submissions, emails, calls, text messages, customer-support requests, the date and method of SMS opt-in, and opt-out or communication preferences.
• Technical information: IP address, browser and device information, pages viewed, referring URL, approximate location derived from IP address, and cookie or analytics information.
• Transaction information: estimates, invoices, payments, and related business records. Payment card details may be processed by a payment provider and may not be stored by Bulldog Flooring.

3. How we use information

We may use personal information to:

• Respond to inquiries and provide estimates, consultations, scheduling, and flooring services.
• Communicate about estimates, appointments, projects, invoices, service updates, and customer support.
• Send SMS messages only when the recipient has provided the applicable consent.
• Record and honor communication preferences, including SMS opt-in and opt-out requests.
• Operate, secure, troubleshoot, analyze, and improve our website and business services.
• Prevent fraud, protect people and property, enforce agreements, and comply with applicable law.

We do not use SMS consent to authorize unrelated communications, and we do not treat the submission of a phone number alone as consent to receive SMS marketing messages.

4. SMS messaging program and consent

Program and message types

Bulldog Flooring Customer Communications is a recurring SMS program used to respond to flooring inquiries and provide estimate follow-ups, appointment reminders, project updates, service notifications, and customer-care messages to people who have opted in.

Promotional text messages, if offered, require a separate, clear, and affirmative consent that specifically covers promotional content. Consent to transactional or informational messages is not treated as consent to promotional SMS messages.

How consent is collected

When SMS opt-in is offered on our website, the user enters a mobile phone number and voluntarily selects a separate SMS consent checkbox. The checkbox is optional and is not selected by default. The disclosure next to the checkbox identifies Bulldog Flooring, describes the message types, states that message frequency varies and message and data rates may apply, explains how to use STOP and HELP, states that consent is not a condition of purchase, and links to this Privacy Policy and our Terms & Conditions.

We maintain records reasonably designed to document consent. Users should provide only mobile numbers they own or are authorized to use.

Frequency, charges, opt-out, and help

• Message frequency varies based on the inquiry, appointment, project activity, and communication preferences.
• Message and data rates may apply.
• Reply STOP to opt out at any time. A final confirmation message may be sent.
• Reply HELP for assistance or call +1 (470) 690-7698.
• Consent to receive text messages is not a condition of purchasing any goods or services.
• Wireless carriers are not liable for delayed or undelivered messages.

5. How we disclose information

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

We may disclose limited information when reasonably necessary:

• To providers that perform services for us, such as website hosting, communications delivery, scheduling, customer management, analytics, security, and payment processing.
• To professional advisers, insurers, auditors, and legal representatives where necessary for legitimate business or legal purposes.
• To comply with law, legal process, a valid governmental request, or to protect rights, safety, property, and security.
• In connection with a business transaction, subject to applicable law and continued protection of the information.

Regardless of the categories above, mobile numbers, SMS opt-in records, and SMS consent are not disclosed to third parties or affiliates for their marketing or promotional purposes.

6. Cookies and analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, understand website usage, maintain security, and measure performance. Browser settings may allow you to block or delete cookies, although disabling some cookies may affect website functionality.

7. Data retention and security

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, documenting consent, honoring opt-out requests, maintaining transaction records, resolving disputes, enforcing agreements, and satisfying legal obligations.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.

8. Your choices and privacy rights

Depending on applicable law, you may request access to, correction of, or deletion of personal information, subject to identity verification and legitimate legal or recordkeeping exceptions. You may also ask questions about how your information is used.

You may opt out of SMS messages at any time by replying STOP. An SMS opt-out does not prevent non-SMS communications that are necessary to provide requested services or complete an existing transaction.

We will not discriminate against you for exercising privacy rights available under applicable law.

9. Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it as appropriate.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Material changes apply prospectively as required by law. If a change to our SMS program requires new consent, we will obtain that consent before sending messages covered by the change.

11. Contact us

Questions or privacy requests may be directed to: